Refund policy

Return and Refund Policy for dazstore

At dazstore, we value your satisfaction and strive to provide a seamless shopping experience. Please review our policy regarding returns and exchanges below:

1. Timeframe for Returns and Exchanges

• Returns: Customers are eligible to request a return within 7 days from the date of receiving the order.

• Exchanges: Customers are eligible to request an exchange within 14 days from the date of receiving the order.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• A proof of purchase (invoice or order number) must be provided.

• Exceptions: Custom-made items, personalized products, or personal care/hygiene goods cannot be returned unless they arrive damaged or defective.

3. Shipping Costs and Fees

• Defective or Incorrect Items: If the return/exchange is due to a manufacturing defect, damage during transit, or an incorrect item sent by us, dazstore will cover all return shipping costs.

• Customer Preference: If you wish to return or exchange an item due to a change of mind, the customer will be responsible for paying the return shipping fees.

4. Refunds Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 14 business days, depending on your bank's policies.

What type of products do you sell on dazstore (e.g., clothing, electronics, cosmetics)? I can help you customize the specific exceptions if needed!